Carrier specifics
Guides
Shipping
- Can you ship perfume or eau de toilette?
- What items can not be shipped?
- Can you ship lithium-ion batteries?
- Are there any customs fees or taxes for my shipment?
- What shipping address will you use?
- What is my tracking ID?
Ordering in Germany
- Receiving a parcel at our warehouse
- Can you help me claim my VAT back?
- The shop I am ordering at can not ship to Packstation and pickup points - is that an issue?
- My parcel was shipped without the mailbox ID in the shipping address - will you still be able to receive it?
- I can not enter special characters in the order form - what to do now?
- What countries can I order from?