With ShipGerman there are different steps for the shipment to arrive to you.
On the way to our warehouse
If buying from a commercial seller the seller is liable if the package gets lost or damaged during transit. That means that if a parcel does not reach our warehouse or reaches our warehouse with damages you would need to get in touch with the seller to ask them for a replacement.
If buying from an individual seller (e.g. on eBay, eBay Kleinanzeigen, Vinted, etc.) the seller is not by law liable for loss and damage during transit. In this case we highly recommend to ask the seller to ship the item with a tracked and insured shipping option.
At our warehouse
At our warehouse we assume a liability of 1.000€ per customer account at any given time. If the value of items stored in your customer account exceeds 1.000€ we must not be held liable for loss and damage at our warehouse.
On the way to you
We offer a wide range of shipping options with different values of insurance. You can find all the options including their insurance values through our rate calculator.
Please note that some items will only have limited or no insurance coverage due to their nature. If you are unsure if your item is covered please contact our customer service.